FAQ: Cloudmed iCare Pro

1. How often should iCARE charge?

It can lying idle for 3 months. Charging it once a month for frequent using.

2. Could iCARE be used by other people?

Yes, it can be used by another people by entering their account.

3. Could iCARE support andriod and ios system?

Yes, it can. It can support above andriod 6.0 and ios 11 

4. Could the user data be logged in at will when the system used initially?

Suggest you to input correct personal information of your height,age,gender,and weight to get data results accurately.

5. How should I know if iCARE run out of battery?

Dump energy will show on the homepage.

6. Does iCARE has power switch?

No. It use bluetooth to connect.

7. Regarding the delivery issues for delayed delivery...

We are sorry for delayed delivery. For most of the U.S. backers in the first batch of shipping, we used Taiwan Post to deliver their packages and most of the packages have already arrived in the United States. However, due to the impact of COVID-19, the U.S. Postal Service appears to be experiencing an unprecedented increase in packages and limited staff availability, which may affect delivery times.

8. Information from USPS as following

USPS Post advises that certain restrictions have been reintroduced in the country as a result of COVID-19. The post continues to accept inbound international mail; however, due to the limited domestic transport capacity, the declared or otherwise agreed service delivery standards (including delivery times and other quality parameters) cannot be guaranteed. It seems that they can't guarantee the delivery schedule due to the current situation. Please allow some more time for the delivery.

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